Shipping policy

Shipping Policy

At Wooden House, we are committed to providing fast, reliable, and convenient shipping for all orders.

Order Processing:

• Most orders are processed and shipped within 24 hours.

• You will receive a confirmation email with tracking details once your order has shipped.

Shipping Options:

• Standard Shipping – Free for all US orders 

• Orders typically arrive within 3-5 business days after shipping. In rare cases, delivery may take up to 7 days.

• Free shipping may not apply to PO boxes, rural addresses, APO/APE, Alaska, and Hawaii due to carrier restrictions.

Free Shipping for VIP Members:

• Enjoy free shipping on every order when you join the WoodenHouse VIP Club. Sign up today to start saving!

Returns and Guarantee:

• We offer a 30-day, 100% money-back guarantee. If you’re not satisfied with your purchase, return it for a full refund or exchange — no questions asked.

• All products are backed by a limited lifetime warranty against defects. If your item does not meet expectations, we’ll replace it free of charge.

Need Help?

If you have any questions or need assistance, please contact us at support@woodenhouselq.com. Our team is ready to help!

We are committed to ensuring your shopping experience with WoodenHouse is easy and stress-free.